How much is shipping ?
We offer free shipping & delivery on all orders.
Swatch booklets are complementary but don't qualify for free shipping.
Shipping for the swatches booklets are $3.99
Where do you ship?
We currently ship to all of the 48 contiguous United States.
Unfortunately, we do not ship Alaska, Hawaii, Canada, Mexico, Puerto Rico, and all other countries.
Please note that we do not ship to PO Boxes or APOs at this time.
How long will it take to get my order?
We provide our best estimates for shipping on each product page and also at checkout.
After your couch has shipped you can expect it to be delivered to your door within 5 business days.
Once your order has been shipped from our warehouse, a tracking number will be provided for a more accurate estimate and so you can monitor its last few days until it's delivered to your door.
What if my furniture is damaged during shipping?
If you notice the damage after delivery, please take a few photos and send them to Hello@Mycomfycouches.com within 24 hours of delivery.
Our team will assess the damage and find the best way to make it right.
Please note that if damages are not communicated within 24 hours after delivery, it will be difficult to claim the damage was due to the transit. Please be sure to inspect your delivery as soon as possible.
Is a signature required when delivered?
No signature will be required upon delivery.
All packages will be left at your doorstep. Please note that if you live at an apartment complex, the shipping company may leave your boxes at the apartment main office.
They are unable to deliver the boxes inside nor can they be instructed to deliver boxes to a certain location or inside your residence.
Can I return an item if I'm dissatisfied?
We take great pride in the quality and comfort of our products.
To review our return and refund policy Click here.
Will all of my Items ship and arrive to me together?
In most cases, your items will ship and arrive together, but due to the size of the boxes, especially if you purchase a large set, it is possible that the shipping company will deliver some of your packages on one day and then the rest on another day.
You will be able to track each package with a separate tracking number provided for each box.
How are the Cloud couches shipped?
Each piece of your new Cloud Couch is meticulously packaged and shipped individually in its own box.
This approach ensures ease of handling and maneuverability through any doorway or hallway.
Each component is securely packaged in double-corrugated cardboard boxes and wrapped with bubble wrap for additional protection.