Frequently asked questions about our cloud couches:
How does MyComfyCouches compare to other cloud couch brands?
At My Comfy Couches, we take pride in offering the most beautiful and comfortable modular cloud couches with a design and quality that doesn’t just match our competitors—it surpasses them. All this comes with highly competitive prices. We encourage you to compare our high-end, premium couches to other well-known brands like Albany Park, 7th Ave, LoveSac, Joybird, Cozey, and Soulfa, and see the difference for yourself.
Some other big perks of joining the My Comfy Couches family include...
-Fast and extremely easy assembly and set-up.
-Fast Shipping. We deliver our couches with amazing speed.
-Hidden storage space included in every one of our ottomans and it doesn't cost you extra.
-Removable, Washable, and Replaceable cushions and covers.
-A hidden wireless phone charger and three USB ports for ultimate charging convenience.
-Pet-friendly, liquid and stain-resistant fabrics, perfect for households with furry friends.
-Customer service that's truly amazing and impressively fast, because you deserve nothing less.
Why are your couches so expensive?
They're actually not! In fact, we highly encourage you to shop around and compare — because when you look at similar cloud couch models from brands like Cozey (Ciello XL), Albany Park (Kova), Joybird, Lovesac, Homebody, Valyou Furniture, or 7th Avenue, you’ll quickly notice most every one of them are more expensive than us… AND offer less.
We’ve worked hard to price our couches very competitively, but what really sets us apart is the extra value we include that other brands either charge more for — or don’t offer at all:
*5-Day Shipping: While other brands often take weeks or even months to deliver, we ship in just 3–5 days.
*Lifetime Warranty: Your couch is protected for life.
*CloudCover Protection: Every customer gets up to 2 free replacement cushion covers if needed — no charge, no hassle.
*Affordable Cushion Replacements: Instead of replacing your whole couch in the future, we offer low-cost cushion swaps to keep your couch comfy for years.
*CloudSound System: Built-in Bluetooth speaker + phone charging in every couch. You won’t find that anywhere else.
*Free Storage Ottoman: Many brands charge extra for storage — we include it for free.
*Lightning-Fast Customer Service: We typically respond to customers and resolve issues quickly and personally.
We don't believe our couches are “expensive”… you’re getting more comfort, more features, and more peace of mind for your money often at a lower price.
Does My Comfy Couches offer a warranty?
Absolutely! Every MyComfyCouches purchase comes with a
Free Lifetime Warranty.
We proudly cover craftsmanship and structural components—for life. We even cover the electronic parts of our built-in Cloudsound System for 1 year from date of purchase. No hidden fees, no fine print. Just long-lasting comfort and peace of mind. 💙
Click Here for more details.
What is CloudCover Protection and how much does it cost?
It's your peace of mind — free replacement covers if life happens.
See All the Details Here!
Can I add more pieces to my cloud couch in the future?
Of course!
You can buy extra pieces in the future if you need or want to. There are 3 pieces that make up a modular cloud couch... The Corner pieces, the Armless (middle) pieces, and the Ottoman pieces.
Our prices for the 3 different pieces are as follows:
Corner Pieces: $575
Armless Pieces: $525
Ottoman W/ Storage: $525
Also, if you want to add a Cloudsound System in the future, you can definitely do so.
Cloudsound System: $799.00
To place an order for any additional pieces:
1. Email us with your request at Hello@MyComfyCouches.com
2. Please provide us with your order invoice or order confirmation so we can confirm the correct fabric color that you need.
3. We will send you an Invoice directly to your Email so that you can make the payment.
Then we will process your order and get your additional piece(s) shipped out to you and provide you with your tracking number.
Do the pieces connect together?
Yes, the pieces can be easily connected together and disconnected apart using metal clips at the bottom of each piece so that you can move them into different configurations quickly and to keep them from moving apart while being used.
The only piece that does not attach is the Ottoman, it is free-roaming and can be moved around anywhere you desire.
Do the seat cushions require constant fluffing and what are they made of?
Our cushions are designed to recover to about 70% of their full plushness right out of the box.
They’re crafted with a luxurious memory foam and feather blend, which provides exceptional comfort and support—and they only require a good initial fluffing the first time you take them out of the box to reach their full potential!
After this initial fluffing, you can expect the cushions to fully recover to 100% of their intended thickness and fullness within 48 hours.
The best part? Once the cushions have been fluffed and recovered, they’ll require very little, if any, maintenance moving forward. You’ll enjoy thick, supportive, and incredibly plush cushions for years to come!
Can I get swatch samples before ordering?
Yes, we offer a very nice swatches booklet for you to review all fabrics and colors at your home.
See how our fabrics look with your unique lighting, paint, and decor to help with your decision-making process.
You can request fabric swatches Here.
What is your fabric made of?
Each of our fabric is made out of 100% polyester fiber.
Our fabrics are 100% free of harsh chemicals, durable, and easy to maintain.
Our couches contain no added flame retardant chemicals since these can impact human health or development. Our couches comply with U.S. CPSC requirements for upholstered furniture flammability, and meet the flammability requirements of USA Bureau of household goods and services technical bulletin 117-2013.
Do the cushions slide around?
No, they do not!
Our anti-slip seat cushions allow you to enjoy stability and comfort that stay perfectly in place.
Are there any brick-and-mortar stores where I can see the couch in person before purchasing?
No, we do not have any brick-and-mortar stores. To keep our overhead costs low and offer our high-end cloud couches at highly competitive prices, we operate exclusively as an online store. This allows us to focus on delivering luxury furniture at the best possible value to our customers.
How do I care for my new cloud couch?
Spot cleaning
We recommend spot cleaning stains with either an upholstery shampoo, foam from a mild detergent, or a mild cleaning solvent. Frequent vacuuming to remove dust and grime is recommended
Machine Washable
All of our fabrics are machine washable. Just unzip and remove the covers and throw in the washer. Machine Wash - Cold. Use Cold Water and a mild detergent on a low/gentle cycle. Hang dry all covers. Please note that every machine wash adds wear to the fabric so it’s recommended to opt for spot cleaning prior to machine washing whenever possible.
Can I Scotchgard my covers?
Yes! Feel free to use Scotchgard to prevent stains. Please be sure to follow the instructions.
Are your fabrics Liquid-resistant & stain-resistant?
Yes! They have the ability to withstand & temporarily repel water-based liquids such as water, coffee, sodas, juices, sports drinks, pet urine, and even wine.
However, they are not waterproof or stainproof, meaning that if the spills are left unwiped or uncleaned, they are able to seep in and stain the fabrics.
The good news is all of our covers are removable & washable!
This means that if spills stain the fabrics because they are not quickly wiped away, you can remove the covers & wash them in a washing machine under a cold/ delicate setting.
What is the Cloudsound System?
The Cloudsound System is an Blue-tooth speaker system and charging station that can be added to your couch.
You'll simply remove one of the backrest from your couch and replace it with the Cloudsound System backrest, plug it in and you're all set!
Its features include a Blue-tooth audio system consisting of 2 speakers and 1 subwoofer for bass support.
It also has a wireless phone charging pad, 2 USB-ports, 1 USB-C port and 1 AUX port.
Check it out in more detail HERE.
Is there a warranty that covers my Cloudsound System?
Yes, no need to worry! We include a Limited Lifetime Warranty for every Cloudsound!
If your Cloudsound System malfunctions or fails to work properly within 1 year of purchase, we will send you a brand new Cloudsound System free of charge.
Click Here for more details.
Is the Comfy Cloud Couch kid-friendly?
Our cloud couch is made with durability and practicality as a top priority.
They're safe for and a great option for families with young children for a many reasons: all materials are 100% free of harsh chemicals, our designs are upholstered with easy-to-clean fabrics and their strong frames and legs help keep your furniture safe when little ones are jumping around on them!
Additionally, every cushion and pillow can be removed, washed, or replaced if needed!
Does a storage compartment come standard with every ottoman?
Yes, this is something that separates us from our competition...
All of our ottomans come with HUGE hidden storage compartments and there is NOT an extra charge for them, they come standard with every ottoman!
If I get two Cloudsounds, can they connect together with each other?
If you get two cloudsounds, please be aware that they cannot connect to each other to play music simultaneously.
What is the weight capacity of each seat/ottoman?
450 lbs
Assembly Tips and FAQs
Do you have step by step instructions?
Here are instructions for the Right/Left Corner Piece Assembly: Corner Instructions
Here are instructions for the Armless Piece Assembly: Armless Instructions
Here are instructions for the Ottoman Assembly: Ottoman Assembly
What pieces make up a cloud couch?
Cloud couches are made up of three main pieces: corner pieces, armless pieces, and ottomans.
Corner pieces have both a backrest and an armrest, and they can be placed on the left, right, or even in the middle of your setup.
Armless pieces have a backrest but no armrests, making them great for expanding the length of your couch.
Ottomans have no backrest or armrests and can be used for lounging, extra seating, or as a footrest.
With just these three versatile pieces, you can create endless configurations to perfectly suit your space and style.
Do the seat cushions require constant fluffing and what are they made of?
Our cushions are designed to recover to about 70% of their full plushness right out of the box.
They’re crafted with a luxurious memory foam (40%), down feathers (20%), and polyester fiber blend (40%), which provides exceptional comfort and support—and they only require a good initial fluffing the first time you take them out of the box to reach their full potential!
How to fluff your cushions:
- Massage the Fill: Use your hands to knead and massage the cushions, focusing on the center and edges. This helps redistribute the memory foam and feathers evenly.
- Shake It Out: Hold the cushion by its corners and give it a firm shake to loosen up any compressed areas.
- Pat and Press: Lay the cushion flat and pat it firmly with your hands, then flip it over and repeat.
- Plump It Up: Gently fluff and pull the corners outward for a smooth, plump appearance.
After this initial fluffing, you can expect the cushions to fully recover to 100% of their intended thickness and fullness within 48 hours. This step is crucial to unlocking their full comfort and appearance, and the difference will be dramatic!
The best part? Once the cushions have been fluffed and recovered, they’ll require very little maintenance moving forward. You’ll enjoy thick, supportive, and incredibly plush cushions for years to come!
Are any tools required to complete assembly?
No tools are needed to assemble your new couch. The pieces have brackets that slide together and hold firm. A rubber mallet is helpful to tap pieces into place.
Can I assemble my cloud couch by myself?
Yes, most people can easily assemble our couch by themselves. That's the beauty of MyComfyCouches!
How long does it take to finish assembly?
After unboxing, Assembly of your cloud couch typically takes around 15 minutes.
If you include unboxing time, it takes around 45 minutes.
The process is straightforward and user-friendly, with clear instructions provided here on this page to ensure a smooth and efficient setup.
Why does the video not show how to assemble the Ottoman?
The video skips the ottoman assembly because it's so simple!
All you need to do is screw in the legs, and you're done. Easy peasy!
How many boxes will I receive with my order?
The number of boxes you receive with your order depends on the number of pieces you purchase.
Each piece is packaged separately in its own box to make handling and moving the items easier.
Therefore, if you order a 3-piece set, you will receive 3 boxes; a 4-piece set will come in 4 boxes; a 5-piece set in 5 boxes; and a 6-piece set in 6 boxes. Additionally, if you get the CloudSound System, it's also packaged in its own box.
The ottoman holds the pillows for a right and left corner seat. So, if you have more than two corner seats, with only one ottoman, you will be sent additional pillows (packaged separately) with your order.
This packaging method ensures that each component, including accessories, is well-protected during shipping and makes handling and moving the items convenient for you.
Do the seats connect to each other?
Yes! The main couch seats use metal latches so they can be easily connected together and disconnected apart so that you can move them into different configurations quickly and to keep them from moving apart while being used.
See the video below that shows how the seats connect to each other.
Please note that it is not necessary to connect the pieces, and is really up to you whether you want to connect the pieces together or not.
Here is a quick video on how the seats connect: Connection Clip Video
Helpful Tip #1
We recommend unboxing and assembling one box at a time because it simplifies the process and makes it easier.
Helpful Tip #2
Under each piece you will find 2 wooden slates that are holding your cushions and armrests in place securely.
To remove the contents inside you will need to remove these wooden slates.
They are only there to hold everything in place during transit so do not worry if you damage these, you can just discard them after you remove them.
Helpful Tip #3
The small leg protector pads that you find with the legs should only be applied after you place your couch where you want it, if you attach them during assembly and then slide the couch to move it, there is a chance the small leg protector pads may come off.
Our legs will not damage or scratch your floors if you don't use them, so they are not necessary, only given to you incase you want to use them.
Helpful Tip #4
You may notice that the holes that the legs screw into are located under the dust cover. No need to worry.
You can easily just feel with your finger to find each hole.
After you've found the hole, simply insert the leg, push and screw, and the leg will easily pop through the bottom dust cover and screw in seamlessly.
Additional Helpful Assembly Video
Below, is an additional video to show you how to assemble the corner seat in detail.
Is there a specific left or right corner seat?
Yes-Great question! If the corner box says “Right Corner” or “Left Corner,” it’s referring to the side when you’re sitting on the couch, not when you’re standing and looking at it. So if it says “Right Corner,” the corner piece will be on your right-hand side as you're sitting down.
Each corner piece has one side that is rigid and one side that is flexible. The rigid side should be placed facing outward (where the back of your knee is located when sitting down). Unlike some of our competitors, we have a flexible side which maximizes comfort between two seats.
Can I attach the CloudSound to a 3-piece Couch?
Yes, absolutely! The CloudSound system can replace the backrest or the armrest of corner seats, or the backrest of armless seats. This is part of the beauty of having a true modular couch.
Here are specific instructions on how to assemble the CloudSound on a corner piece: Instructions.
Ordering
Do you offer financing?
Yes! We offer great financing options so you can pay over-time up to 36 months through our lending partners ShopPay, PayPal, Klarna, AmazonPay, and Synchrony!
For more details Click Here!
What is CloudCover Protection and how do I use it?
It's your peace of mind — free replacement covers if life happens.
See All the Details Here.
Can I order individual pieces to expand my sofa?
Yes, our customizable system is entirely modular, and you can always add on to your cloud couch in the future.
You can buy extra pieces in the future if you need or want to. There are 3 pieces that make up a cloud couch... The Corner pieces, the Armless (middle) pieces, and the Ottoman pieces.
Our prices for the 3 different pieces are as follows:
Corner Pieces: $575
Armless Pieces: $525
Ottoman W/ Storage: $525
Also, if you want to add a Cloudsound System in the future, you can definitely do so.
Cloudsound System: $799.00
To place an order for any additional pieces:
1. Email us with your request at Hello@MyComfyCouches.com
2. Please provide us with your Order invoice or Order confirmation so we can confirm the correct fabric that you need.
3. We will send you an Invoice directly to your Email so that you can make the payment.
Then we will process your order and get your additional piece(s) shipped out to you and provide you with your tracking number.
Can I place my order on hold to be shipped after a certain date?
Yes! Immediately before or after you place your order, email us at Hello@MyComfyCouches.com (or call us at 1-800-902-6022) and let us know the details of your request.
Keep in mind that we need to be aware of your request before your order ships.
Once your order has shipped, we are not able to accommodate any holds.
Can I cancel my order?
If you would like to cancel your order, please email us at Hello@Mycomfycouches.com with your request, or call us at 1-800-902-6022.
Due to our extremely fast shipping speed, this needs to be done within 6 hours of placing your order.
If you do not cancel your order within 6 hours, then it is possible that the order is already shipped.
See our Return and Refund Policy.
How can I change or edit my order?
Please be sure to request any changes within 6 hours of placing your order by sending an email to Hello@MyComfyCouches.com, or calling us at 1-800-902-6022.
For changes requested beyond the initial 6-hour window, it may be too late to stop the shipment.
Can I make an order over the phone?
For your security, we do not take orders over the phone. Our site has special encryption to keep your information safe.
However, if you are having a problem ordering an item, you can email us at Hello@MyComfyCouches.com the item you wish to purchase and we can help you with any questions and send you an invoice directly if needed.
I am concerned about submitting my credit card information online. Is it safe to place an order on your site?
Yes, absolutely safe.
Your credit card information is transferred using the same 256-bit encryption and physical security that banks use.
What do I do if my furniture does not fit during delivery?
This is highly unlikely!
Each piece has a small footprint and can easily be maneuvered prior to assembly!
Shipping & Returns
How much is shipping ?
We offer free shipping & delivery on all orders.
Swatch booklets are complementary but don't qualify for free shipping.
Shipping for the swatches booklets are $3.99
Can I track my order?
Yes, you will be given the tracking numbers for your packages when they are shipped.
You can use these tracking numbers to track and manage the last few days of shipping until your packages reach your door.
Where do you ship?
We currently ship to all of the 48 contiguous United States.
Unfortunately, we do not ship Alaska, Hawaii, Canada, Mexico, Puerto Rico, and all other countries.
Please note that we do not ship to PO Boxes or APOs at this time.
How long will it take to get my order?
We provide our best estimates for shipping on each product page and also at checkout.
Our normal time for Handling/Order Processing is 2-3 business days (Mon-Fri).
After your order is processed expect 3-7 business days for your order to arrive. However, please note that these delivery times are estimates and not guaranteed.
Once your order has been shipped from our warehouse, a tracking number will be provided for a more accurate estimate and so you can monitor until it's delivered to your door.
What if my furniture is damaged during shipping?
If you notice the damage after delivery, please take a few photos and send them to Hello@Mycomfycouches.com within 48 hours of delivery.
Our team will assess the damage and find the best way to make it right.
Please note that if damages are not communicated within 48 hours after delivery, it will be difficult to claim the damage was due to the transit. Please be sure to inspect your delivery as soon as possible.
Is a signature required when delivered?
No signature will be required upon delivery.
All packages will be left at your doorstep. Please note that if you live at an apartment complex, the shipping company may leave your boxes at the apartment complex's main office.
They are unable to deliver the boxes inside nor can they be instructed to deliver boxes to a certain location or inside your residence.
Can I return an item if I'm dissatisfied?
We take great pride in the quality and comfort of our products.
To review our 30-day return and refund policy Click here.
Will all of my Items ship and arrive to me together?
In most cases, your items will ship and arrive together, but due to the size of the boxes, especially if you purchase a large set, it is possible that the shipping company will deliver some of your packages on one day and then the rest on the following day.
You will be able to track each package with a separate tracking number provided for each box.
How are the Cloud couches shipped?
Each piece of your new cloud couch is meticulously packaged and shipped individually in its own box.
This approach ensures ease of handling and maneuverability through any doorway or hallway.
Each component is securely packaged in double-corrugated cardboard boxes and wrapped with bubble wrap for additional protection.
