Shipping policy

SHIPPING POLICY

General Information
At My Comfy Couches, we strive to provide the best shipping experience for our customers. Our goal is to deliver your new favorite piece of furniture swiftly and safely right to your doorstep. Please review the following shipping policy, which outlines our processes and limitations.

Shipping Timeframes
Processing Time: Orders are processed within 2-3 business days. During peak seasons, processing times may extend to 4-5 business days.

Standard Shipping: Delivery typically takes 5-7 business days after processing. However, please note that these delivery times are estimates and not guaranteed.

Delivery Window: You will receive an estimation of when your order will ship at checkout.

We will also send you a tracking number once your order has shipped so you can follow its journey.

Important Note: Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

Shipping Rates
Standard Shipping: Free for all orders except for the swatches booklet product.

International Shipping: We do not offer international shipping at this time. We apologize for any inconvenience.

Delivery Process – Curbside Delivery
Our standard delivery method is curbside delivery. In most cases, we ship via FedEx, and they typically bring your packages right to your front door.

If you live in an apartment—especially above the first floor—FedEx may leave your items at the leasing office or mail center, if available.

Once your order ships, you’ll receive tracking numbers so you can follow the progress and manage the delivery through FedEx. They’ll also provide an estimated delivery date and time window.

While it’s not required, we recommend having someone available to receive and inspect the delivery, just in case any issues arise.

Title and Risk of Loss
Title and risk of loss pass to you upon our transfer of the Products purchased on our Site to the carrier.

Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking number for your packages.

You can use these numbers to track your order through our carrier’s website. Please be aware that My Comfy Couches is not liable for any delays or issues with the shipping provider.

Estimated Delivery Times
Please note that all shipping and delivery dates provided are estimates only and are not guaranteed.

While we aim to meet our estimated timelines, orders may experience delays without prior notice due to factors beyond our control, including supply chain or carrier issues.

Thank you for your understanding and patience.

Damages and Issues
We take great care in packaging your order to ensure it arrives in perfect condition. However, if your order arrives damaged or you receive the wrong item, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund as quickly as possible. My Comfy Couches reserves the right to request photographic evidence of damages before issuing a refund or replacement.

ORDER CANCELLATIONS POLICY

All cancellation requests must be made within 12 hours of placing your order. If you wish to cancel your order after the 12-hour period, cancellations may still be possible if your order has not yet entered the shipping process. Please note that due to our rapid shipping times, this situation is rare and typically only applies to orders for backordered couches.

For cancellations made after the 12-hour window, and if order has not been shipped yet, a late cancellation fee will be applied to cancel the order. The fee formula is payment fee (usually 2% to 5% depending on your payment method) plus 1% administrative fee.