Our "Peace of Mind" Return & Refund Policy
Buying a couch online is a big decision, and we want you to make it with total confidence. That’s why we’ve designed our return process to give you peace of mind—so you can try your couch at home, risk-free. At My Comfy Couches, we've removed the hidden fees so you can focus on finding your perfect fit.
We want you to feel 100% confident in your purchase—and we’re here if you change your mind.
Below is our return policy to make the process smooth, clear, and stress-free.
30-Day Risk-Free Trial
You have 30 days from the date of delivery to live with your couch, nap on it, and make sure it's the one. If you decide it's not for you, we will take it back.
No Return Fees. Period.
We've simplified our policy to be 100% transparent:
- No Per-Seat Fees: We have eliminated the $100 per piece return charges.
- No Restocking Fees: We don't charge you to put items back in our warehouse.
- Free Return Shipping: We provide the shipping labels to cover the shipping costs.
- Full Refunds: You receive 100% of your purchase price back for items returned in like-new condition.
Refund Method
Refunds are issued to your original payment method after your return is received and inspected.
Please allow 7–10 business days for processing once your couch has been delivered back to us.
Arrived Damaged? We’ve Got You.
If something isn’t right when your couch arrives, we’ve got you covered.
Just email us with photos of the issue, and we’ll work quickly to resolve it—whether that means sending replacement parts, new covers, or a full replacement, depending on the situation.
How to Start a Return
- Email our team at hello@mycomfycouches.com with your order number.
- For items still in the box, we’ll email you prepaid FedEx return labels for your boxes, and help you schedule a pickup time for FedEx to pickup from your porch.
- For assembled couches, we'll schedule a time for us to come pickup the couch from your home.
- Once your couch is returned and inspected, your refund will be processed.
CANCELLATIONS
- Within 12 Hours: Full refund, no questions asked.
- After 12 Hours (Pre-Shipping): If your order hasn't left our warehouse yet, we can still cancel it but there is a fee to cover non-refundable transaction processing costs. The fee formula is payment fee (usually 2% to 5% depending on your payment method) plus 1% administrative fee.
- Post-Shipping: if the order has already shipped, please follow the standard 30-day return process above.
Peace of Mind for Life
Your relationship with us doesn't end at the return window. Every purchase includes:
- 12-Month CloudSound Protection: Love your built-in speakers and charging stations with total confidence. For the first 12 months, your integrated electronics are fully protected against technical defects. If your sound or power isn't performing perfectly, we'll provide the necessary parts or replacements to get you back to your favorite playlist.
- 12-Month Cloudcover Protection: For the first 12 months, if a spill turns into a stain, we'll send you up to two replacement covers for free. No hassle, and no fine print.
- Lifetime Limited Warranty: We stand by our craftsmanship for the long haul. Our frames and structural components are built to last a lifetime.
- Refresh Whenever: Down the line, if you want to freshen things up or change your look, we offer replacement cushions and covers for purchase to help your couch stay comfy and look brand new for a decade or more.
Real Support from Real Humans
Have a question? Our friendly, real-human support team typically responds within 24 hours—often faster.
Reach us any time at hello@mycomfycouches.com, or 1-800-902-6022.