Buying a couch online can feel like a big decision. That’s why we’ve designed our return process to give you peace of mind—so you can try your couch at home, risk-free.

We want you to feel 100% confident in your purchase—and we’re here if you change your mind.

Below is our return policy to make the process smooth, clear, and stress-free.


Return Window
You have 30 days from the date of delivery to return your couch.

Condition of Return

Like-New Condition: The couch must be in like-new condition—free of stains, damage, or excessive wear.

Return Fees

There are no return fees charged to process a return.

Refund Method

Refunds are issued to your original payment method after your return is received and inspected.

Please allow 7–10 business days for processing once your couch has been delivered back to us.

Arrived Damaged? We’ve Got You.

If something isn’t right when your couch arrives, we’ve got you covered.

Just email us within 3 days of delivery with photos of the issue, and we’ll work quickly to resolve it—whether that means sending replacement parts, new covers, or a full replacement, depending on the situation.

How to Start a Return

1. Email our team at hello@mycomfycouches.com with your order number to request a return.

2. We'll walk you through how to properly repackage your couch in the required boxes.

3. We’ll email you prepaid FedEx return labels for your boxes.

4. You’ll schedule your pickup date and time at your convenience.

5. Just place your boxes on your doorstep on pick-up day, and they will be picked up and shipped to us.

Once your couch is returned and inspected, your refund will be processed.

Exceptions & Final Sales

Certain orders are considered final sale and are not eligible for return due to the extremely low margins we maintain during sales events.

Final sale applies to:

1. Custom-made orders

2. Orders placed during promotional sales events in which a discount of 15% or greater was applied.

3. Orders purchased using a discount code

Peace of Mind, Even After You Unbox

We know that life happens—and your couch should be ready for it. That’s why every MyComfyCouches purchase includes a Lifetime Warranty and Cloudcover Protection at no extra cost.

If a spill turns into a stain or a cushion is damaged within the first 12 months, we’ll send you up to two replacement covers for free—no hassle, no fine print.

And down the line, if you want to freshen things up, we offer replacement cushions and covers to help your couch stay comfy and look brand new for years to come.

We’re Just an Email Away

Have a question? Need help with a return, warranty, or anything else?

Our friendly, real-human support team typically responds within 24 hours—often faster.

Reach us any time at hello@mycomfycouches.com.

We stand by our quality and our customers—because your comfort is our priority.