Please read these Terms of Service carefully before accessing or using our website.
OUR ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
These Terms and Conditions (“Terms”) constitute an agreement between you (“Buyer,” “you,” or “your”) and My Comfy Couches LLC (doing business as My Comfy Couches) (collectively “My Comfy Couches,” “us”, “we”, or “our” and together with you, the “Parties”) concerning the purchase and sale of products (individually a “Product” and collectively the “Products”) through www.mycomfycouches.com (“Site”). Upon acceptance of an order for Products placed by you (“Order”), we agree to supply the Products specified in the Order to you, under these Terms.
Changes. These Terms are subject to change by My Comfy Couches, without prior written notice at any time, in My Comfy Couch's sole discretion. You should review these Terms before purchasing any product that is available through this Site. If you do not agree with a change to the Terms, your sole remedy is to not access or use the Site. Your continued use of this Site after the "Last Updated Date" will constitute your acceptance of and agreement to such changes.
ORDER ACCEPTANCE AND CANCELLATION
You agree that your Order is an offer to buy, under these Terms, all products listed in your Order. All Orders must be accepted by us, or we will not be obligated to sell the Products to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
PRICES AND PAYMENT TERMS
a) All prices, discounts, and promotions posted on the Site are subject to change without notice. The price charged for a product will be the price in effect at the time the Order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and your order confirmation email. We strive to display accurate price information; however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
b) We may offer, from time to time, promotions on the Site that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
c) Terms of payment are within our sole discretion and full prepayment is required for any order unless otherwise specified by us. We reserve the right to specify the manner of payment and will be permitted to withhold delivery of Products until payment is made by you.
SHIPMENTS, DELIVERY, TITLE AND RISK OF LOSS
a) For purchases of our Products, we will arrange for shipment of the Products to you in accordance with the address and shipping method set forth in your Order.
b) Title and risk of loss pass to you upon our transfer of the Products purchased on our Site to the carrier.
c) Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. If the Products cannot be shipped or delivered as set forth in your Order, you will have the option to terminate your Order with respect to any of the Products. Any Product that is placed on backorder will be shipped promptly when available, unless cancelled in writing by you prior to shipment.
RETURNS AND REFUNDS
(a.)Return Window
You have 30 days from the date of delivery to return your couch for a full refund.
(b.)Condition of Return
Like-New Condition: The couch must be in like-new condition, free of stains, damage, or excessive wear.
Original Packaging: Whenever possible, please return the couch in it’s original packaging to prevent damage during transit. We urge you to please keep the original boxes until you're sure you're happy with your new cloud couch and won’t be returning it.
(c.)Refund Options
Full Refund: We offer a 100% full refund credited back to your original payment method for returns made within the 30-day return period.
(d.)Return Shipping Costs
Free Returns: We cover the cost of return shipping.
(e.)Return Process
Simple Procedure: Follow these easy steps to return your couch:
1. Contact our customer service team at hello@mycomfycouches.com to initiate a return. Please make sure to provide us with your original order number.
2. Our team will provide you with guidance on how to repackage your couch pieces easily and securely in the original packaging.
3. We will provide you with shipping labels to use to place on the boxes you wish to return.
4. Place your boxes on your doorstep on pick-up day and they will be picked up by our shipping company and shipped to us.
5. Once we receive and inspect the couch and determine the product is still in "like-new" condition, free of stains, damage, or excessive wear, we will process your refund within 7-10 business days.
(f.)Restocking Fees
No Restocking Fee: We do not charge any restocking fees for returns.
(g.)Exclusions and Exceptions
Customized Products: Customized or made-to-order couches are non-returnable unless they arrive damaged or defective.
Discounted Orders: Orders purchased during sales or with discount codes are considered final and cannot be returned.
We work hard to offer incredible discounts, and our pricing strategy ensures you get the best value. Because of the low margins we maintain on sale and promotional items, we’re unable to accept returns on products bought at a discounted rate, including those purchased during sales or using discount codes.
ERRORS AND OMISSIONS
All measurements on the Site and within our advertising are approximate. Errors or omissions in any quotation or other document will be subject to correction, in our sole discretion, and we will not be liable for any deviation in measurements listed on the Site or in our advertisements.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
OUR PRODUCTS
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic, region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.
ACCURACY OF BILLING INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Questions about the Terms of Service should be sent to us at Hello@MyComfyCouches.com